Why UPS is Great and Terrible

[skydark]

So my boss asks me to help him order a Kindle Fire for his girlfriend for Christmas. Easy enough, I set him up a amazon account and order the Fire for him, done and done.

Only, it never arrives. So I go to Amazon who tells me to contact the carrier, which is UPS. UPS tells me that they delivered the Kindle to my boss at his address, only the address they tell me they delivered to is not my boss address. I check my boss amazon account, his address is correct. UPS says I should contact amazon.

I contact amazon, and after some haggling they agree to send out the Kindle again, one day rush, replacement at no charge.

Again, the Kindle does not show up, again I call UPS.

See my boss lives on Canary Trail, UPS keeps delivering to Canary Lake, which is in his subdivision.

So he drives over there, and there are two amazon boxes on the porch of an unoccupied house.

So, in summation, UPS drivers can't read and they are morons. How can you deliver a second box when the first one is still sitting there on the porch to a house that no one clearly lives in?

On the plus side, my boss got the Kindle Fire he paid for....and a free one. Thanks to UPS.

I still think UPS sucks balls

Comments

[nochick-fics.livejournal.com]

Wow, that's pretty fail... with awesome results, though.

[sky-dark.livejournal.com]

For my boss at least.... hey, what is with the new comment layout? Weird.

[nochick-fics.livejournal.com]

It's one of LJ's newest and unnecessary so-called improvements. You'll notice that you can no longer add a subject line to comments if you feel inclined to do so. Not so much a huge deal for personal journals but it's going to have a pretty big impact for a lot of communities. :\

[sky-dark.livejournal.com]

yeah, I can see where it will be a pain in communities.

[faustiangray.livejournal.com]

Hey free kindle right?

[sky-dark.livejournal.com]

This is true, but I can't believe they did it TWICE. UPS wasn't insterested in going to look for the first Kindle when I explained to them they delivered to the wrong address. So in my opinion UPS is fucking over Amazon as well.

[faustiangray.livejournal.com]

We had that problem with fedex but the opposite they dropped off someone's package andit took them two weeks to come get it. I actually had to put it out in the driveway cause no one wanted to come knock. The finally got it then.

[shinelumiere.livejournal.com]

well, Merry Christmas to your boss. The post office did a similar thing the other day, they delivered a box to someone with the same house number, but on a completely different road, that has nothing in common with our roads name...

[sky-dark.livejournal.com]

Yeah, they are spectacular at this sort of thing =/

[night-owl-9.livejournal.com]

Oy...sorry you had to go through all of that :/

[sky-dark.livejournal.com]

Well it turned out alright, but what I can't believe is it happened twice. I told the UPS rep I was talking to that the address wasn't right and could UPS send a driver to get the package, but of course UPS couldn't be bothered to do that. So UPS is not only almost screwing up my boss' xmas present for his gf, they are screwing over Amazon as well.

[d-moonchild.livejournal.com]

To be fair - it's not only UPS drivers. UPS operators also have a tendency to cut off addresses while processing them (seriously, they cut off building and apartment from my address once, I have no idea how they planned to find me using only the street name). It also takes two-three tries to get them to accept any address changes. It is the oddest courier company I ever worked with.

[sky-dark.livejournal.com]

it is the worst company, I work with them daily at my job, we ship many, many packages and it's always a nightmare. Getting a package re-directed is virtually impossible with them. in this case if looks like the driver would have had some common sense. My boss said the house was obviously not lived in; and the other kindle was there, too. When I tried to explain on the phone to UPS what had happened, they didn't seem to care much. So UPS is also screwing over Amazon, who is out a Kindle because of them.

[shipperamy.livejournal.com]

I work with them at my job too, and I like our particular UPS driver. They seem to get the job done when it comes to delivering to my house, too. UPS manages to walk packages to the front door and stick them behind the potted plant so they're not visible to people walking by on the sidewalk. However, whatever courier delivers stuff for Macy's throws packages over my back gate into the yard where we don't find them for days!!! Just like that video that's going around the internet, although at least it's never been anything breakable. WTF.

[sky-dark.livejournal.com]

I like our driver, and I guess I should say this isn't all UPS drivers, just this particular one. But we've had some spectacular UPS fail where I work, just unreal stuff. I remember one client contacting us and sending us photos of how their job got delivered. The boxes were moldy and some had burst open and the stuff had just been crammed back in and taped shut haphazardly; it was a nightmare and of course UPS only wants to pay us 100.00 for 1300.00 worth of damage. So I am not a UPS fan at all and I mostly use FedEx personally

[bob_fish.livejournal.com]

OH MAN. We have similar problems with the London branch of Parcelforce (the Royal Mail's courier service). Specifically, Parcelforce has a really high employee turnover in London, and tends to be staffed by people who hate their job, are about to quit, and couldn't give a shit about your stupid parcel. D: Needless to say, if the parcel has something you want in it, it can lead to some fun times. D:

[sky-dark.livejournal.com]

Yes, this sounds like UPS. I try, personally, to use FedEx when I can, but we use UPS at work, so I am stuck dealing with them. God forbid you send something out with the wrong address, getting the package re-directed or even returned to you is impossible.

[bob_fish.livejournal.com]

Ha, tell me about it. A flatmate once had a box of all her Christmas presents from the US held to ransom until about April.

[tomoe-daeva.livejournal.com]

If he was a cool boss he would have presented you the extra Kindle for all the bother x'DD !

[sky-dark.livejournal.com]

He would have if I did not already have one! He gave it to his brother who didn't have one

[freedom-heiress.livejournal.com]

Considering I used to own two UPS stores I know better than anyone the stress of dealing with their idiot drivers. At the very least it wasn't destroyed when it went through the warehouses, that's where all the bad stuff happens. You wouldn't believe how many UPS packages get ran over during shipping!!!