Why UPS is Great and Terrible

[skydark]

So my boss asks me to help him order a Kindle Fire for his girlfriend for Christmas. Easy enough, I set him up a amazon account and order the Fire for him, done and done.

Only, it never arrives. So I go to Amazon who tells me to contact the carrier, which is UPS. UPS tells me that they delivered the Kindle to my boss at his address, only the address they tell me they delivered to is not my boss address. I check my boss amazon account, his address is correct. UPS says I should contact amazon.

I contact amazon, and after some haggling they agree to send out the Kindle again, one day rush, replacement at no charge.

Again, the Kindle does not show up, again I call UPS.

See my boss lives on Canary Trail, UPS keeps delivering to Canary Lake, which is in his subdivision.

So he drives over there, and there are two amazon boxes on the porch of an unoccupied house.

So, in summation, UPS drivers can't read and they are morons. How can you deliver a second box when the first one is still sitting there on the porch to a house that no one clearly lives in?

On the plus side, my boss got the Kindle Fire he paid for....and a free one. Thanks to UPS.

I still think UPS sucks balls

Comments

[nochick-fics.livejournal.com]

Wow, that's pretty fail... with awesome results, though.

[faustiangray.livejournal.com]

Hey free kindle right?

[shinelumiere.livejournal.com]

well, Merry Christmas to your boss. The post office did a similar thing the other day, they delivered a box to someone with the same house number, but on a completely different road, that has nothing in common with our roads name...

[night-owl-9.livejournal.com]

Oy...sorry you had to go through all of that :/

[d-moonchild.livejournal.com]

To be fair - it's not only UPS drivers. UPS operators also have a tendency to cut off addresses while processing them (seriously, they cut off building and apartment from my address once, I have no idea how they planned to find me using only the street name). It also takes two-three tries to get them to accept any address changes. It is the oddest courier company I ever worked with.

[bob_fish.livejournal.com]

OH MAN. We have similar problems with the London branch of Parcelforce (the Royal Mail's courier service). Specifically, Parcelforce has a really high employee turnover in London, and tends to be staffed by people who hate their job, are about to quit, and couldn't give a shit about your stupid parcel. D: Needless to say, if the parcel has something you want in it, it can lead to some fun times. D:

[tomoe-daeva.livejournal.com]

If he was a cool boss he would have presented you the extra Kindle for all the bother x'DD !

[freedom-heiress.livejournal.com]

Considering I used to own two UPS stores I know better than anyone the stress of dealing with their idiot drivers. At the very least it wasn't destroyed when it went through the warehouses, that's where all the bad stuff happens. You wouldn't believe how many UPS packages get ran over during shipping!!!