I like our driver, and I guess I should say this isn't all UPS drivers, just this particular one. But we've had some spectacular UPS fail where I work, just unreal stuff. I remember one client contacting us and sending us photos of how their job got delivered. The boxes were moldy and some had burst open and the stuff had just been crammed back in and taped shut haphazardly; it was a nightmare and of course UPS only wants to pay us 100.00 for 1300.00 worth of damage. So I am not a UPS fan at all and I mostly use FedEx personally